Post by shiyabul on Aug 20, 2024 9:56:05 GMT
This number is expected to grow to billion in (source: Statista). ANYTHING THAT BOTS CAN DO TO REDUCE CALL VOLUME AND DEFLECT EFFECTIVELY IS A MASSIVE WIN. It’s about reaching your customers where they are. Messaging interfaces are where they spend most of their time and what they are most comfortable with. When was the last time your son, daughter, or niece called you? I bet the last time they reached out was via text.
Messaging gives users freedom through optionality: Reply https://lastdatabase.com/ now. Reply later. Ignore. All these options are possible because messaging is an asynchronous communication medium. How can you leverage it for your business? There are many ways. Let’s review the types of bots and then we’ll cover their use cases. Defining the Different Types of Bots Consumer versus Business Consumer bots are built for -to- interactions with the purpose of entertaining, educating, or improving our lives.
A good example would be DAWN AccuWeather’s Messenger bot. Business bots are built to facilitate a business process. An example would be getting a customer’s insurance benefits verified to see if they qualify for the services before putting them in touch with an agent. General versus Domain-Specific General bots are the biggest ones which I named earlier: Alexa, Google (Assistant), and Siri.